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Customer Stories From Paul, Sarah, and Carrol, and…

Here’s a few stories from real people – those who have come to our events, some who went ahead with a solar package, and even those we advised not to get solar panels and/or batteries.

ShineHub's model is unlike anything Australia has ever seen before. In less than 2 years over 1,000 people have signed up to reap the benefits of the solar lifestyle. We're definitely making some waves in the communities we visit. Here's what our customers say about us:


"At every level the [ShineHub] staff went beyond expectation in their professionalism, blending technical ability, customer care and courtesy in uncommon measures. Accordingly, I recommend Shine Hub without reservation." Paul Cockburn, NSW


"We were recommended a smaller system as the simulation they ran showed slightly lower efficiency compared to the 21 panel system we wanted. The 18 panels was to give us a better result which meant less money for ShineHub. I don't know many companies who would be so transparent! Every person I came across was friendly, knowledgeable and patient." Sarah Sims, VIC


As a mission-based company, our ultimate goal is to replace big energy with community solar. Our philosophy is to make it simple by bringing all the products and payment options together in one place, consult with people one-on-one to ensure you understand your options, and if you decide to proceed with a solar package, provide quality assurance throughout the process.

If you want to understand more about ShineHub, here's a few stories from real people - those who have come to our events, some who went ahead with a solar package, and even those we advised not to get solar panels and/or batteries because we didn't think it would be a good fit for them.

Introducing, Sandra and Louis from Woodville West, SA

Electricity Bill before solar: $1,323 quarterly bill
Electricity Bill after solar + batteries: -$35.72 quarterly bill in credit.
Difference: $1,358.72

Sandra and Louis also decided to take up one of our $0 deposit options. They installed a 5.94kW panel system + 11.4kWh batteries on our Fixed Rate Plan. Their energy bills have dramatically dropped to a credit of $35.72 a quarter. They are now saving over 50% on their electricity costs which are their new bill + fixed rate payments - and were recently featured on Channel 7 news as a result (see the clip below).

If you get a similar panel + battery system to Louis and Sandra's as part of the Adelaide Community Solar Program, you could get the 10 year Lease-To-Own option with $0 deposit and repayments around $165/month ($495/qtr).

Louis: "We saved money straight away. I was a sceptic but it's not too good to be true, it's working!"

Introducing, Carrol and Patrick from Mt. Gambier, SA.

Electricity Bill before solar: $677 per quarter.
Electricity Bill after solar + batteries: -$109.32 per quarter in credit.
Difference: $786.32

Carrol and Patrick attended our SA Community Solar Program last year. After considering all the options, they decided to take out a personal loan on a 5.94kW panel system + 11.4kWh batteries.

After installation, their energy bills have dropped to a credit of $109.32 a quarter. Carrol and Patrick received their first energy bill and said they were "just stoked" to find out they were instantly saving over 50% on their total electricity costs - even when including the loan repayments.

If you get a similar panel + battery system to Carrol and Patrick's as part of the Adelaide Community Solar Program, you could do 7 year, $0 deposit option with repayments around $197/month* ($591*/qtr) with RateSetter's low-interest loan.

Caroll and Patrick: "This is one of the best things we have ever done."

 

Introducing, Louise from Millswood, SA

Electricity Bill before solar: $1073.72 quarterly bill
Electricity Bill after solar + batteries: $106.66 quarterly bill
Difference: $967.06

Louise took advantage of our SA Bulk Buy last year, purchasing a 5.94kW panel system + 11.4kWh batteries. Since installation, her bills have dropped to an average of $106.66/qtr. Based on current electricity prices and feed-in tariff rates, Louise stands to save a whopping $38,682.40 over the next 10 years!

If you get a similar panel + battery system to Louise's as part of the Adelaide Community Solar Program, you could purchase it for around $12,599 incl GST.

 

These are the cases where solar and batteries is a good fit - but it's not always the case! Meet two customers who we've actually turned away after evaluating their solar options:


Annie from Geelong attended one of our local events and here's what she had to say:

"Just a quick note to say what a useful and informative night... After discussion with the experts I have decided that it is not economical for me to add a battery at this stage... It was so good to be able to speak with someone who was unbiased and gave me an honest answer without feeling like I was going to be pressured into buying something." Annie, VIC
 

Introducing, Barbara from Geelong, VIC.

Barbara heard about our Fixed Rate Plan and was determined to take up the offer, but we turned her away. In Barbara's case, her energy usage was way too low to financially justify an investment in solar. In other situations, we've seen rooftops with far too much shading.

At ShineHub, we individually assess every rooftop and provide advice based on your unique situation. Solar is never a ‘one-size-fits-all' scenario, and if we determine that solar isn't a good fit for you, we will tell you that we don't think getting panels and/or batteries is a good idea.


When it comes to solar, there's a lot of information out there and it can be quite overwhelming and confusing. Our advice? Solar panels and/or batteries isn't right for everyone. The best way to find out is to have a chat with us, understand your options, and see if it's right for you. Just like Paul, Sarah, Neree, Carrol, Patrick, Sandra and Louis, Louise, Annie and even Barbara - have a chat and see if solar can benefit you or not.

Interested in finding out more? Book a consultation with one of our experts!

 

 

*Repayments are indicative only for a customer with a good credit standing. The customer's actual repayment will depend on their individual credit application following the RateEstimate. The does not constitute an offer of credit. The monthly repayment exclusides brokerage fees that may be capitalised into the loan. RateSetter Australia RE Limited (ABN 571 466 35) holds Australian financial services licence number 449176 and Australian credit licence number 449176.

Alex Georgiou
Alex is a home energy expert with experience across virtually every area of the industry, ranging from energy efficiency and smart home gear to the latest solar and battery technologies. As co-founder of ShineHub, he is responsible for delivering the best digital experience in the industry for customers as well as managing customer-facing communications.
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